Last updated: 10 September 2025
Brand: FactorySe (factoryse.co.in)
Operated by (legal entity): Giftika Technologies Pvt Ltd
1) Processing & Dispatch
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Orders are usually processed and dispatched within 0-2 business days (most ship within 48 hours).
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During sale periods or unforeseen logistics issues, dispatch may take a bit longer.
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You’ll receive tracking details by email/SMS as soon as your order ships.
2) Delivery Timelines (after dispatch)
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Typical transit time is 2 –7 business days depending on pincode and courier network capacity.
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Remote/ODA locations may take longer. Delivery timelines are estimates and not guaranteed.
3) Shipping Fees
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Free shipping on orders ₹799 and above.
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Orders below ₹799: ₹79 standard shipping fee.
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All prices on our website are tax-inclusive.
4) Serviceability & Couriers
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We currently ship within India only.
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Use the “Check Delivery” pincode checker on the product page to confirm serviceability and estimated timelines.
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We ship via trusted courier partners; tracking links are shared automatically.
5) Cash on Delivery (COD)
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COD is available for eligible pincodes.
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We may verify COD orders by WhatsApp/IVR/OTP; unverified orders may be cancelled.
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For high-value COD, we may request a pre-confirmation or advise a prepaid payment to reduce RTO risk.
6) Address Accuracy & Delivery Attempts
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Please ensure your name, address, landmark, and phone are correct.
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If a shipment returns (RTO) due to an incorrect address, unavailable recipient, repeated failed attempts, or delivery refusal, we may deduct two-way shipping and up to 10% restocking from any refund (refer to our Refunds, Returns & Replacements Policy).
7) Split Shipments
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To speed up delivery, items in the same order may ship in separate parcels with separate tracking numbers.
8) Damages / Missing Items on Delivery
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If you receive a damaged/defective/wrong item or missing parts, contact us within 48 hours of delivery with a continuous unboxing video (from unopened package to full inspection) and clear photos.
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After inspection, resolutions include replacement, store credit, or refund as per our Refunds, Returns & Replacements Policy.
9) Order Changes & Cancellations
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You can cancel or modify your order before dispatch by contacting support.
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Once dispatched, cancellations aren’t possible—please use the returns process after delivery (where eligible).
10) Holidays & Force Majeure
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Dispatch/courier operations pause on Sundays/public holidays and during events beyond our control (extreme weather, strikes, etc.). We resume at the earliest.